DIAL,
Delhi International Airport Limited has become the sixth airport in the world
after Dubai, Munich, Abu Dhabi, Incheon and Hyderabad to get ISO 20000
certification for eliminating and controlling IT related threats on its IT
service management system.
The
ISO 20000-1:2011 is a service management system (SMS) standard that specifies
requirements for an IT service provider to plan, establish, implement, operate,
monitor, review, maintain and improve an SMS.
"This
confirms our strength on IT Infrastructure Library (ITIL) processes and
procedures. It also establishes DIAL's robust ITIL system adhering to world's
most respected framework for IT projects, delivery and applications. Our
customers' data, travel information and transactions are more secured all
through this structured ISO approach. Thus, eliminating and controlling all IT
related threats," DIAL CEO, I Prabhakara Rao said.
